Terms of Service – 12 August 2025
OVERVIEW
This website is operated by Life X DNA Australia (“Life X DNA”, “we”, “us”, “our”). Life X DNA offers this website, including all information, tools, and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here (collectively, the “Terms”).
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on WooCommerce, which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory (Australia) or region/province (New Zealand) of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your personal content (excluding payment card data and excluding any genetic data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We use high-quality genomic technologies and quality controls. However, no technology is error-free, and we do not guarantee that any data or interpretation will be perfectly accurate or suitable for every purpose.
Material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update information. You agree it is your responsibility to monitor changes.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device’s display of any colour will be accurate.
We reserve the right—but are not obligated—to limit the sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities. All descriptions and pricing are subject to change at any time without notice. We may discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order (including orders placed under the same account, the same card, and/or the same billing or shipping address). If we change or cancel an order, we may attempt to notify you via the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your details so we can complete transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
At present, we do not offer any optional third-party tools or integrations on this website.
If we introduce any optional tools in the future, they will be clearly identified and entirely optional to use. Any such tools would be provided “as is” and “as available” by the relevant third-party provider, and your use would be subject to that provider’s own terms and privacy notice. To the maximum extent permitted by law, we are not responsible for, and accept no liability for, any act or omission of such third-party providers.
SECTION 8 – THIRD-PARTY LINKS
We do not use third parties of any kind to provide our content, analytics, marketing, fulfilment, or data processing other than the following providers essential to operating this website:
- WooCommerce – our e-commerce platform; and
- Our payment service provider – to securely process card and other payments.
We do not otherwise host, embed, or endorse third-party content, nor do we direct you to third-party websites as part of purchasing or using your account on our site. If we ever offer optional links or tools in the future, they will be clearly identified and subject to their own terms.
Your use of WooCommerce and our payment processor is subject to those providers’ own terms and privacy notices. To the maximum extent permitted by law, we are not responsible for, and shall not be liable for, any act or omission of those providers. Queries or complaints about payment processing should be directed to the payment provider.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (e.g., contest entries) or without a request you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality, or other personal or proprietary right; will not contain libellous or otherwise unlawful, abusive, or obscene material; and will not contain any virus or malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for comments you make and their accuracy. We assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy (available on our website).
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions (e.g., product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability). We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state/territory, or local laws or regulations; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us in writing, the Service and all products and services delivered through the Service are provided “as is” and “as available”, without any representations, warranties, or conditions of any kind, whether express or implied, including implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by law, in no case shall Life X DNA Australia, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, savings, data, or replacement costs, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including errors or omissions in any content, or any loss or damage incurred as a result of use of the Service or any content posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Where liability cannot be excluded under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993, our liability is limited to the minimum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Life X DNA Australia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable solicitors’/attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. This shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
Obligations and liabilities incurred prior to the termination date shall survive termination for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia. For New Zealand consumers, mandatory consumer protections under New Zealand law apply in addition to these Terms.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 20 – MEDICAL & HEALTH DISCLAIMER
Our Services and reports are for information and educational purposes only. We do not provide medical, diagnostic, or treatment services, and our content is not a substitute for professional medical advice, diagnosis, or treatment.
Do not disregard professional medical advice or delay seeking it because of information you have read in our reports or on our website. We do not arrange medical (GP or specialist) consults; we recommend you consult your qualified healthcare professional regarding any questions about a medical condition, medications, supplements, or lifestyle changes.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms should be sent to evolve@lifexdna.com.
Postal & Registered Office: L25, Capital Square Tower 3, 1 Spring Street, Perth WA 6000, Australia
Phone: 08 6144 4705
Trading name: Life X DNA™
ABN: 12 642 051 563
Marcus M (verified owner) –
I have been working with this company for over a year now and upgraded to the Ultimate pack a few months ago after they upgraded all their systems. The customer support team is incredible and on point when it comes to research and help with things outside of their reports and we have nailed down the rogue genes that are causing my issues. All in all, it has been a very enlightening experience and it’s not over yet. New reports every few weeks are always welcome and extremely interesting. I can highly recommend Brain Labs
Martyn from Customer Care –
Hi Marcus, and thanks for the great review. It has been a pleasure working with you to optimise your health. Keep up the great work
George (verified owner) –
I thought as an ‘older’ gentleman I thought maybe there might be a couple of things that would shine through for me to look at. What an extraordinary resource this is. I have now upgraded to the ultimate pack and am very happy to say that this is the best life investment I have ever made. I may not make it to a 100 but I certainly intend to live healthily and well and with Brain Labs’ help I believe this is more than possible. Thank you
Martyn from Customer Care –
Thank you for the great review George. Stay healthy
Joe S (verified owner) –
My doc told me that looking at my genetics would answer some questions regarding my predisposition to a couple of things we have running in the family. Lots of online research later and I am glad I went with Brain labs mostly because of their outstanding customer support but big praise for how easy this has all been. A lot cheaper than the other companies too! No extra charges for reports etc, no subscriptions and all in Oz dollars.Will upgrade to the bigger pack
Martyn from Customer Care –
Thanks for the great review Joe. Wishing you health & happiness
Steven B (verified owner) –
Relevant, important, accurate and easy to read information in these reports. Cannot fault anything.
Martyn from Customer Care –
Thank you for the review Steven, Stay healthy
Spencer S (verified owner) –
Happy to recommend this company and their DNA kits.
Rebecca from Customer Care –
Thanks Spencer. Stay healthy
Levi D (verified owner) –
Fast, easy, and worthwhile. Good set of people at their offices too. I buggered up my order and paid for 2 kits at first by mistake, instant refund, and no-nonsense from these guys. Reports have also come back and I am happy to recommend brain labs.
Rebecca from Customer Care –
Thanks for the great review, Levi. Keep healthy
Carl J (verified owner) –
Plenty of info in here for all you fellow gym goers. Adjusting according to my genetics not what everyone else is telling me what to do or trying to sell me. Don’t need to cut out the carbs either. A different approach to fitness but makes total sense.
Rebecca from Customer Care –
Hi Carl, thanks for the review. We work with tonnes of athletes, clubs and even Olympians to help them fully optimise their bodies and gym/health goals. Keep at it and stay healthy.
Maxwell S (verified owner) –
Important bloke stuff for all of us. Recommended for all
Rebecca from Customer Care –
We 100% agree Maxwell. Thanks for the review.
Joe S (verified owner) –
Start at the beginning they said, so I did. Great product and great company.
Tom M (verified owner) –
I live a busy life at sea most of the time in a high stress, mentally challenging environment. I have used the recommendations in all of the cognition and mental health reports to realign my mind and get down to where I need my head at. I recommend these and the gut/immune system reports to everyone. Ordering more reports today. Very happy to recommend this company and their dynamic work
Rick S (verified owner) –
Thanks Rob and the Brain labs team. I received my DNA results with incredible detail and analysis. Thank you for delivering my results quicker than I expected. I highly recommend contacting Brain Labs to get your report and start discovering your DNA profile.
Clinton D (verified owner) –
I originally purchased the man pro but have upgraded to the ultimate since. My goals here where to get my diet, and other supplement requirements fine tuned for the gym but I have since also addressed a multitude of potential issues that were showing could be a problem in the future. This whole thing is fascinating and I’m having fun geeking out on the science. Very happy, great purchase/investment
Adi A (verified owner) –
Everything as advertised and the reports were game changers for me. Will recommend
Mark H (verified owner) –
A truly amazing experience, I now understand my body, health & gut more through the reports developed from my DNA. A professional team with great support to understand the reports. Cannot recommend Brain Labs enough. Thank you to the team at Brain Labs in Cairns.
Recommend A+
Thomas M (verified owner) –
I live a busy life at sea, most of the time in high stress situations & mentally challenging environments. I have used the recommendations in all of the cognition and mental health reports to realign my mind and get down to where I need my head to be at.
I can’t recommend these and the gut / immune system reports enough. I’ll be ordering more reports this week.
Highly recommended company with an incredibly interesting dynamic approach
Rob VDM (verified owner) –
There are drugs that can treat the symptoms of pain, such as painkillers and non-steroidal anti-inflammatory drugs (NSAIDs) and I have been taking them for years, visiting the doctor and repeat. Who would have thought a DNA test would shine a light (brightly) on my inflammation issues and help me to get them under control without drugs? I recommend this for anyone who wants to get their health in order. 5 stars
Troy H (verified owner) –
Making much better gains in the gym now I know what I should and should not be eating, supplementing and other (easy) tweaks. Glad to recommend this.
Ritchie B (verified owner) –
A profound preventative health initiative. In
consultation with your GP, Brain Labs can help optimise your quality of life based on DNA diagnostics and a sensible approach to maintaining your physical condition.
Great to have this particular Aussie product based in the Far North..
Darren U (verified owner) –
It was my wife’s idea to do this and I ordered the kit as a bit of fun really but when the results came back and I started reading the reports I realised that this is far from just fun. Age-old problems that I have had all my life show up clearly as well as advice on how to alleviate them, which I am doing. A few of what they call traits have really also made an impact on how I eat and exercise and after a month only I can see and feel the benefits already. I only started with the initial three reports that come with the kit but since then have purchased all of them and ordered more kits for the rest of the family. Even my family doctor is with me on this. Wish this had been around when we were kids.
David T (verified owner) –
No problem recommending this company at all.
Barry S (verified owner) –
Recommended to do.
Duerte D (verified owner) –
Great company to work with and to get insights on your genome. You send them a saliva sample and they will give you information about your DNA based on scientific research. The reports are very clean and easy to understand. Highly recommended
Robert A (verified owner) –
Fascinating and interesting approach to healthcare that should be the first thing we look at these days and with access to this kind of technology. Even the vitamin and mineral recommendations are life changing stuff. The magnesium deficit that I ‘obviously’ had has now been taken care of and aches and pains are almost gone. Recommended 100%
Lewis M (verified owner) –
It just shows it’s never late to look after your health. I am 71 and have a few issues but thought I would try something new and see what it came back with. Changed my diet according to the recommendations and I have a lot more energy-even staying up after 6pm. the people at brain labs have been so helpful and always answer my emails and calls.
Michael (verified owner) –
Very interesting. Happy to recommend
Michael P (verified owner) –
As a litigation lawyer, I am constantly in a high-stress work environment and found brain fog and concentration to be my biggest obstacles. Using the advice and recommendations in the brain labs reports I have not only overcome these issues but find myself with more mental agility than ever before. Well done the brain labs team you have my gratitude
Dr. C M (verified owner) –
The Brain Labs DNA screen provides a fascinating snapshot into your individual DNA profile, your strengths, potential vulnerabilities & offers potential dietary /lifestyle nutritional supplement advice to help address these issues. The reports offer a concise summary with clearly written recommendations & a clear take-home message but for the nerds in the group, there is also a substantial amount of research data to back up the results. The individual reports make fascinating & sometimes confronting reading …!! All in all a highly professional operation -Highly recommended.